Absolutely! We are currently accepting new stockists and would love to share our catalog with you. To apply for a wholesale account with us, please complete the form linked here.

We get it, you're really excited to receive your goodies! We work our magic to process most orders in just 1-3 business days. The delivery time will vary depending on the shipping option you choose during checkout.

Once your marvelous package hits the road, a magical tracking number will pop up in your email. That little number provides the most up-to-date information guiding you to the whereabouts of your beloved goodies!

If you created an account upon checkout, you can also log in to see the status of your order. Click the account icon in the top right corner or log in here.

When you're punching in your shipping address during checkout, be extra cautious. Once you've hit that magical 'place order' button, we've only got a limited amount of time to pull off some address-changing wizardry.

If you find that you have entered the wrong address, please contact us via email {luxcups@gmail.com} with your order details and correct address ASAP. We will try to help you as much as we can!

Unfortunately, if your order has already been shipped, we are unable to change your address for you. 

We aim to process orders quickly, so we’ll do our best to help with any changes or cancellations before your order ships. Send us an email at {luxcups@gmail.com} as soon as possible. 

Unfortunately, if your order has already been shipped, we are unable to change or cancel your order until the package has been returned to us.

Don't stress! If you believe your order has been lost by the post office, please reach out to us after checking your tracking status. It is uncommon for items to be lost in transit, but we can initiate a missing package search and help get the issue resolved. 

We take pride in delivering your treasures intact, so we ship most products in a snuggly padded mailer. But when it comes to delicate earrings and breakable items, we don't mess around - we pack them in tough corrugated boxes. The shipping cost includes both postage and all the necessary packaging doodads to ensure a safe arrival!

Orders shipped within the U.S. are sent via USPS Priority Mail or First Class (depending on your choices at checkout). International orders to Canada are accepted but delivery outside of the U.S. cannot be guaranteed.

We appreciate and ask for your patience during these times. Shipping carriers can sometimes experience influxes in orders that might overwhelm and skew shipment timeframes.

If you haven’t already, sign up for updates on your package through the shipping carrier by referencing your tracking number.

Please try checking with your neighbors and your local postal office. Sometimes carriers will mark packages as being “delivered”, but not actually deliver them until the next day or later in the evening.

We do recommend reaching out to your local post office as a first point of contact. If you are unable to track down your package, please let us know by sending your name and order number with a description of the issue you are experiencing.

We will accept returns of current merchandise in its original condition and original packaging within 30 days of receipt unless otherwise noted. If the item and packaging is not in it's original condition, we will contact you letting you know that we cannot accept your return.

We're sorry, but there are items we cannot accept returns for:

  · Discounted merchandise (all sale items are final sale)
  · Pierced earrings (due to hygiene reasons)
  · Customized products

Please see our detailed return policy here for more information.

All of our stud earrings are plated in 22k gold. The metal underneath is lead free and nickel free.

Since our stainless steel posts are made by a third party, we can not guarantee that our earrings are 100% nickel-free. If you are aware of a severe nickel allergy, these novelty earrings may not be a good fit for you.

To prevent inventory issues, we do not separate packaged pairs of mismatched earrings. Consider ordering 2 pairs and sharing the extra earrings with a friend.

Once we heat seal these bags, it's like sealing off a secret vault! We're as clueless as a detective without a magnifying glass! So, unfortunately, we can't guarantee which styles you'll receive. It's like opening a present and hoping for the best!

If you order more mystery bags, there's a chance you might get a déjà vu moment. But hey, that just means you'll have another unique gift to share with a friend!

These universal locking backs offer the best protection for pins and require no specialized tools. They can take a little practice to remove as they hold the pin very tightly. Locking pin backs are perfect for bag straps, shoes, jackets and any place that you want added security.

How to use them:

To secure the back, slide it onto the pin post as you would with other clasps or clutches. When removing the locking back, pull its two parts in opposite directions to release the internal locking system. This typically requires both hands.

Still need help? Watch this quick video.